From the buffer warehouse, products whose final destination is the address that the buyer set is distributed. Every time an order is placed, the buyer will receive a confirmation email.

Transport costs are completely free if the order exceeds a dozen or pack purchase.

The purchase order once payment is confirmed, can be viewed through the link: "My Orders" from the issuance of the email. The original purchase order includes delivery charges and VAT.

EPISPPE ask its customers to choose the place of delivery and must specify your home, office or center where they want it delivered the product. Delivery time can vary between 24 and 60 hours of business days.

Each delivery is considered completed from the product available to the customer by the carrier, materialized by the control system used by the carrier. For the recipient to check the order at the time of delivery and then make all reservations and complaints appear justified, even you have the option to reject the package, had it been open or have obvious signs of deterioration.

Reservations and complaints should be directed to EPISPPE by email to the following address:


Returns (Right of withdrawal)

You are entitled to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods purchased in EPISPPE.

To exercise the right of withdrawal, you must notify us via email your express and unequivocal decision to withdraw the contract.

To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.

Effects of withdrawal

In case of withdrawal on its part, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from the choice by you of a type of delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any event no later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract. We proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any fees as a result of repayment. We may withhold reimbursement until it has received the goods back or you have submitted a proof of the return of the same, as that condition is fulfilled first.

should you restore or deliver goods directly to the address you indicate without undue delay and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. The deadline is met is if you send back the goods before the period has ended. you should bear the direct cost of returning the goods.

Only you are responsible for the diminished value of the goods resulting from improper or different than necessary to establish the nature manipulation, the characteristics and functioning of the goods will be.

The return will be necessary in the case of withdrawal it integrates complete, unused or manipulation of goods in order to return, as he was given by EPISPPE.